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Owned and operated by Vertridge, we're happy to answer questions about our equipment or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your space or setup, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on product availability. Contact our team by email or phone and we will walk you through the options for your specific equipment.
What are the space requirements for a Pilates reformer or golf simulator?
Space needs vary by model. Each product page includes recommended room dimensions so you can plan your setup. If you are unsure, send us your room measurements and we will help you find the right fit.
Do you offer assembly guidance for larger equipment like smith machines or basketball systems?
Yes, most of our larger equipment includes detailed assembly instructions and hardware. For specific questions about installation or setup, our support team can point you to helpful resources for your model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your home gym or game room? Returns are accepted within 30 days per our policy.
