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How Can We Help Today?

Owned and operated by Vertridge, our team is ready to assist with orders, product questions, or simulator setup guidance.

We typically respond within 24 hours on business days
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Email
support@vertridge.com
Within 24 hours
Phone
301-818-3678
Mon-Fri, 9 AM - 5 PM EST
Live Chat
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that information to monitor your delivery status in real time.

What is your return policy?

We offer 30-day returns on eligible items. If your golf simulator, launch monitor, or accessory does not meet your expectations, please review our Return Policy page for full details on how to start the process.

Can I exchange a product for a different model?

We are happy to help with exchanges within our 30-Day Returns window. Contact our team with your order number and the product you would like instead, and we will walk you through the next steps.

How do I choose the right golf simulator for my space?

Room dimensions, ceiling height, and screen size all play a role in selecting the right simulator setup. Our team can help you evaluate your space and recommend a configuration that fits your environment and performance goals.

Are your launch monitors compatible with popular simulation software?

Many of our launch monitors integrate with widely used golf simulation platforms. Check the product description for specific compatibility details, or contact us and we can confirm which software works with your preferred device.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Golf Simulator Setup
Launch Monitor Questions
Order Status or Shipping
Returns or Exchanges
General Product Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Responsive Support

Our golf technology specialists respond to every inquiry within one business day.

Secure Transactions

Your payment and personal information are protected with industry-standard encryption at every step.

Premium Equipment

We curate high-performance golf simulators, launch monitors, and accessories built for precision and durability.

30-Day Returns

Shop with confidence knowing eligible purchases are backed by our 30-Day Returns policy.